Online reputation can dramatically affect the success of a company, especially a local one.
At Agency Creative, our team understands the importance of maintaining a high review score on popular review sites like Google and Yelp, as well as specialty listings like Home Advisor or Angie’s List. Our customer-focused account team will work with you to learn the ins and outs of your business, then help you efficiently and successfully engage with reviewers and maintain your business listings on behalf of your company.
How We Maintain and Improve the Online Perception of Your Business
Step 1
Audit
Perform an audit of your current online rating status and listing locations.
Step 2
Expand
Identify potential specialty listing sites based on your industry and create online accounts if necessary.
Step 3
Respond
Develop a set of response guidelines for a variety of reviews that includes the brand voice, call to action and room to add specific information or instruction based on the review.
Step 4
Strategize
Create a strategy to increase online reviews through customer outreach such as email campaigns.
Step 5
Maintain
Maintain review sites weekly and engage with reviewers to provide feedback, increase star ratings and improve customer perception.
Additionally, you’ll have access to transparent reporting 24/7 through your RADAR dashboard and monthly reports that highlight:
Number of new reviews or ratings and average star-rating
Specific obstacles for reviewers and business responses
Ideas for new responses or phrases to use, as well as ideas to gain more responses
Access to a dedicated representative 5 days a week, 8.30am - 5.30pm
